Hi Eli, I put an entry "Set($DisableGD, undef);" and restarted httpd. The good news is that the error went away. The bad is that it still doesn't plot. That's weird.
j Eli Altman wrote: > It won't hurt anything to set the DisableGD to undef anywhere in the > SiteConfig (except the last line).. it can only help. Give it a shot, > restart apache and tell me how it goes. > > -----Original Message----- > From: Janet Houser [mailto:[EMAIL PROTECTED] > Sent: Friday, October 24, 2008 11:27 AM > To: Eli Altman > Cc: Drew Barnes; [email protected] > Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error > > Hi Eli, > > Thanks. > > I didn't modify my new SiteConfig file for graphing. Did I miss > something? In my previous verion (3.6.5) I didn't have to > add anything special for bar and pie graphs to work, so I assumed I > didn't need any new graphing mods in my 3.8.1 Site config file. > > j > >> Janet, if after the SiteConfig mod you get "You've enabled GD, but we >> couldn't load the module: xxx" then you need to reinstall GD::Graph as Drew >> suggested. >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes >> Sent: Friday, October 24, 2008 10:59 AM >> To: Janet Houser >> Cc: [email protected] >> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error >> >> I would try reinstalling GD::Graph from CPAN (forcing if necessary). >> Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade? >> >> Janet Houser wrote: >> >> >>> Hi folks, >>> >>> I hope this is the right list to submit my quesstion. Sorry in advance >>> if it isn't. >>> >>> I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) >>> the output of ticket searches >>> I get the error "Graphical charts are not available". >>> >>> I looked in the archives and saw the following "Re: Hierarchy View in >>> 3.8" by Helmuth Ramirez. >>> Following this thread I did the following: >>> >>> - installed graphviz from http://www.graphviz.org/ using >>> yum install 'graphviz*' >>> >>> I got the error: yum install graphviz-php.i386 <-- missing dependency >>> graphviz = 2.16-1.el5 is >>> needed by package graphviz-php >>> >>> So I then - >>> >>> - downloaded the source from http://www.graphviz.org/ and installed it. >>> >>> - "yum install webdot" and did a >>> >>> perl -MCPAN -e 'install GraphViz' >>> >>> - ran the command "dot -c" in an xterm. >>> >>> rebooted the system and still no luck. >>> >>> I see the following in the apache2.access log file but nothing looks >>> like a glaring reason why >>> it won't graph: >>> >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET >>> /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status >>> HTTP/1.1" 200 13787 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET >>> /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >>> /NoAuth/css/print.css HTTP/1.1" 200 443 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js >>> HTTP/1.1" 200 6190 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >>> /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js >>> HTTP/1.1" 200 1032 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >>> /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >>> /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls >>> HTTP/1.1" 200 2655 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >>> /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >>> /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >>> /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >>> /NoAuth/webrtfm.css HTTP/1.1" 200 513 >>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >>> /NoAuth/css/calendar.css HTTP/1.1" 200 746 >>> >>> There doesn't seem like there needs to be an entry for this in the >>> RT_SiteConfig.pm file in order >>> to get this to work but I could be missing the bleeding obvious. >>> >>> All suggestions welcome! >>> >>> thanks. >>> >>> janet >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> >> -- >> Drew Barnes >> Applications Analyst >> Network Resources Department >> Raymond Walters College >> University of Cincinnati >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
