I think this is what you are looking for... http://wiki.bestpractical.com/view/NotifyOwner
Matt On Mon, Nov 3, 2008 at 11:13 AM, Chris Nelson <[EMAIL PROTECTED]> wrote: > Right. I know about the permission. > > My concern is on notifying the current owner that the ticket has been > stolen. Is there a way to send a message to the existing owner? > > > On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: > >> Chris- >> >> You will need to enable "StealTicket" right on the proper Q. You can >> assign those permissions to users/groups or to a role. This is done under >> the configuration/Queues section. >> >> Matt >> >> On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <[EMAIL PROTECTED]> wrote: >> >>> Is there a way to notify the owner of a ticket when it's stolen? >>> >>> We are a small shop and only a few of us have access to RT. When one of >>> us needs a ticket from another's queue - the fastest way to do it is to just >>> click "steal" - is there a better way to do this process? (BTW, for everyone >>> that's not an admin they get a message that says "you can only take tickets >>> that are unowned" when they try to just change the owner through Basics...). >>> >>> -Chris >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
