Matt, Thanks for the help!
However, that does not seem to work on the *steal* condition - only when ownership is changed in other ways. Is something wrong with my configuration or is that the way it's supposed to work? -Chris On Tue, Nov 4, 2008 at 12:52 AM, Matt Hoover <[EMAIL PROTECTED]>wrote: > I think this is what you are looking for... > > http://wiki.bestpractical.com/view/NotifyOwner > > Matt > > > On Mon, Nov 3, 2008 at 11:13 AM, Chris Nelson <[EMAIL PROTECTED]> wrote: > >> Right. I know about the permission. >> >> My concern is on notifying the current owner that the ticket has been >> stolen. Is there a way to send a message to the existing owner? >> >> >> On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: >> >>> Chris- >>> >>> You will need to enable "StealTicket" right on the proper Q. You can >>> assign those permissions to users/groups or to a role. This is done under >>> the configuration/Queues section. >>> >>> Matt >>> >>> On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <[EMAIL PROTECTED]>wrote: >>> >>>> Is there a way to notify the owner of a ticket when it's stolen? >>>> >>>> We are a small shop and only a few of us have access to RT. When one of >>>> us needs a ticket from another's queue - the fastest way to do it is to >>>> just >>>> click "steal" - is there a better way to do this process? (BTW, for >>>> everyone >>>> that's not an admin they get a message that says "you can only take tickets >>>> that are unowned" when they try to just change the owner through >>>> Basics...). >>>> >>>> -Chris >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >> >
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