I do have an additional issue now that I have had a few more testers try this: Most of our non-privileged users do already exist in RT as they have been auto added when the were added as requesters on a ticket, this has created their accounts as such:
Username: [EMAIL PROTECTED] Email: [EMAIL PROTECTED] Real Name: [EMAIL PROTECTED] I think this is causing a problem for ExternalAuth as it tries to create a new user with Username: user but then fails as the email address is already in use. I did a query and I have several hundred uses like this, I am upgrading from 3.6.6 FYI. I'm thinking it might be best to create some sql to remove the "@ggu.edu" from all user names rather then try to modify the add user code to look for both user and [EMAIL PROTECTED] Thoughts anyone? LOG: [Fri Nov 7 18:16:35 2008] [debug]: UserExists params: username: fmulder , service: camstr (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:271) [Fri Nov 7 18:16:35 2008] [debug]: LDAP Search === Base: o=ggu == Filter: (&(objectClass=Person)(cn=fmulder)) == Attrs: ,fullName,,mail,cn,,,,telephoneNumber,cn,ou,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301) [Fri Nov 7 18:16:35 2008] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm 87 with: Disabled: 0, EmailAddress: , Gecos: fmulder, Name: fmulder, Privileged: 0 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:257) [Fri Nov 7 18:16:35 2008] [debug]: Attempting to get user info using this external service: camstr (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:265) [Fri Nov 7 18:16:35 2008] [debug]: Attempting to use this canonicalization key: Name (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274) [Fri Nov 7 18:16:35 2008] [debug]: LDAP Search === Base: o=ggu == Filter: (&(objectClass=Person)(cn=fmulder)) == Attrs: ,fullName,,mail,cn,,,,telephoneNumber,cn,ou,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:192) [Fri Nov 7 18:16:35 2008] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , Disabled: 0, EmailAddress: [EMAIL PROTECTED], ExternalAuthId: fmulder, Gecos: fmulder, Name: fmulder, Organization: Enterprise Technology Services, Privileged: 0, RealName: Fox Mulder, State: , WorkPhone: 415-442-7231, Zip: (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:338) [Fri Nov 7 18:16:35 2008] [error]: Couldn't create user fmulder: Email address in use (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:47) [Fri Nov 7 18:16:35 2008] [error]: FAILED LOGIN for fmulder from 10.3.32.51 (/opt/rt3/share/html/autohandler:265) -- ************************************* John McCoy, Jr Sr. Systems and Network Administrator Enterprise Technology Services Golden Gate University 415-442-6560 ************************************* _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
