I'm not sure how many engineers you have, but have you considered giving the Helpdesk dashboards for each Engineer? That way they can click on your name and see all your tickets?
________________________________ From: [EMAIL PROTECTED] on behalf of matt wells Sent: Thu 11/20/2008 12:19 PM To: rt-users Subject: [rt-users] User Stats in a Queue?? We have a helpdesk that's going to giving out tickets to our Engineers. They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff. That way they can easily see that I have 876 tickets and can't take anymore. Has anyone formed a query that'll do that????
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