Hi Erik, Matt,
i found my problem with your OwnerSummary. I tried to load directly the
OwnerSummary into the RT At A Glance Page, but i think, you called it from
Quicksearch like this:
<& /Elements/OwnerSummary,
cache => 'quick_search_queues',
queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
$unwanted->{$_->Name} },
conditions => [ {cond => "Status = 'new'", name => loc ('new') },
{cond => "Status = 'open'", name => loc ('open') },
{cond => "Status = 'stalled'", name => loc ('stalled') }] &>
</&>
And, yes it is working now, but very, very slow ;-) But it works.
Torsten
________________________________
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Erik Peterson
Gesendet: Donnerstag, 20. November 2008 22:45
An: matt wells; rt-users
Betreff: Re: [rt-users] User Stats in a Queue??
Hi Matt,
I have done this by modifying the quick summary box. You can see the results
and grab my files at:
http://elementalmarkup.com/ramblings/rt-owner-summary
Unfortunately, I have no idea if this will work in all settings... A while
ago, one other RT-User subscriber tried to use the files and was not ultimately
successful, but they do work on my setup. Right now I'm running 3.6.6, but if
memory serves me correctly, I was able to install it on a test version of 3.8
as well.
I'd also be glad to describe what it is that I did that might help.
_Erik
On 11/20/08 12:19 PM, "matt wells" <[EMAIL PROTECTED]> wrote:
We have a helpdesk that's going to giving out tickets to our Engineers.
They are looking for a way to have pretty much the quick search box but
instead of queues it would have the Engineering staff. That way they can
easily see that I have 876 tickets and can't take anymore.
Has anyone formed a query that'll do that????
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