Hi Matt, I have done this by modifying the quick summary box. You can see the results and grab my files at:
http://elementalmarkup.com/ramblings/rt-owner-summary Unfortunately, I have no idea if this will work in all settings... A while ago, one other RT-User subscriber tried to use the files and was not ultimately successful, but they do work on my setup. Right now I¹m running 3.6.6, but if memory serves me correctly, I was able to install it on a test version of 3.8 as well. I¹d also be glad to describe what it is that I did that might help. _Erik On 11/20/08 12:19 PM, "matt wells" <[EMAIL PROTECTED]> wrote: > We have a helpdesk that's going to giving out tickets to our Engineers. They > are looking for a way to have pretty much the quick search box but instead of > queues it would have the Engineering staff. That way they can easily see that > I have 876 tickets and can't take anymore. > Has anyone formed a query that'll do that???? > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
