Hi. So I've just installed RT 3.8.1. I've never used RT before though I did install RT 2 a couple of years ago for somebody.
My boss asked me how can we make it so that each ticket includes some custom information fetched from a separate database. For example, circuit id, from a list of all the different circuits we have. My question is - how should I learn RT? I have the book but it covers RT 2, not RT 3. Is it worthwhile to read the book? Or should I head straight for the Wiki? I've already gone through the FAQ... and I am about to look at the blog. Thanks, Aleksey -- Aleksey Tsalolikhin UNIX System Administrator "I get stuff done!" http://www.lifesurvives.com/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
