On Thu, Dec 04, 2008 at 03:24:50PM -0800, Aleksey Tsalolikhin wrote: > Hi. So I've just installed RT 3.8.1. I've never used RT before > though I did install RT 2 a couple of years ago for somebody. > > My boss asked me how can we make it so that each ticket includes some > custom information fetched from a separate database. > > For example, circuit id, from a list of all the different circuits we have. >
RT can handle custom values for a ticket with the "Custom Fields" feature. Those fields can have a list of available items fetched from an external source (Database, FIle, LDap, whatever your perl knowledge can write). perldoc docs/creating_external_custom_fields.pod might help you :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
