Thank you, Emmanuel for the RTFM pointer, my new tickets now include a Custom Field with values fetched from an external source. Woo-hoo! :)
Next question - and this is what my boss really wants - is to have multiple text boxes where the user provides input, and then they click "search" and another custom field, of type "select a value", or "select multiple values" is populated from an external sources based on the input provided in the first few text boxes. For example, the user input might be: company and city, and the select menu would contain all the stores operated by $company in $city. And user needs to be able to change the value of $city, for example, and click "refresh" or "submit", and the list of stores would change. Can RT do that, please? How? Best, Aleksey _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
