Aha, i see. I thought that would make it unavailable completely; i see now it's independent of the queue's applies-to settings. Thanks!
If anyone else has come across a good "cram text from Subject and Body into CFs" resource, i'd love to hear it. If not and i improve my perl enough to get it right, i'll post. On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <[email protected]>wrote: > Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. > > On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <[email protected]> wrote: > > Hello, > > > > I've created a "tickets" CF for a value, and under Applies To have > checked > > the queue i want it to be in. The other queues i do not want it to > appear > > in are unchecked. However, the CF still appears on every ticket in every > > queue. > > > > Custom fields for Queues, not Tickets, doesn't seem to be what i'm > looking > > for either. Also, > http://wiki.bestpractical.com/view/ManualAdministration > > seems to have some unnecessary steps or perhaps it's just outdated: it > > talks about going to Queues and selecting the one you want, then going to > > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at > > least, there is no subheading of CFs in Queues, just the top-level CF > > option: and results are the same whether i am looking at a queue's config > > first or not. > > > > Most importantly, assuming i get this straightned out and the CFs are in > the > > tickets in queues where i want them and nowhere else: i'm going to want > to > > parse email subjects and bodies for text to grab and stuff into the CFs. > > I'm having trouble finding a good starting place for this, however. I > see > > some perl examples for searching for strings i want, but not the "and now > > take what you found and put it in Custom Field Blah." If all the CFs > have > > to be filled in manually, this won't work for us - there's rather a lot > of > > automated info coming in, and i need to scarf it down as the ticket is > > created. > > > > Thanks! > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Best regards, Ruslan. >
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