On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions? The install didn't throw any errors, but i do not see the action even after adding the plugin's line to SiteConfig and stopping/starting Apache.
On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman <[email protected]> wrote: > http://wiki.bestpractical.com/view/ExtractCustomFieldValues > > > On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <[email protected]> wrote: > >> Aha, i see. I thought that would make it unavailable completely; i see >> now it's independent of the queue's applies-to settings. Thanks! >> >> If anyone else has come across a good "cram text from Subject and Body >> into CFs" resource, i'd love to hear it. If not and i improve my perl >> enough to get it right, i'll post. >> >> >> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <[email protected] >> > wrote: >> >>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. >>> >>> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <[email protected]> >>> wrote: >>> > Hello, >>> > >>> > I've created a "tickets" CF for a value, and under Applies To have >>> checked >>> > the queue i want it to be in. The other queues i do not want it to >>> appear >>> > in are unchecked. However, the CF still appears on every ticket in >>> every >>> > queue. >>> > >>> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm >>> looking >>> > for either. Also, >>> http://wiki.bestpractical.com/view/ManualAdministration >>> > seems to have some unnecessary steps or perhaps it's just outdated: it >>> > talks about going to Queues and selecting the one you want, then going >>> to >>> > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at >>> > least, there is no subheading of CFs in Queues, just the top-level CF >>> > option: and results are the same whether i am looking at a queue's >>> config >>> > first or not. >>> > >>> > Most importantly, assuming i get this straightned out and the CFs are >>> in the >>> > tickets in queues where i want them and nowhere else: i'm going to want >>> to >>> > parse email subjects and bodies for text to grab and stuff into the >>> CFs. >>> > I'm having trouble finding a good starting place for this, however. I >>> see >>> > some perl examples for searching for strings i want, but not the "and >>> now >>> > take what you found and put it in Custom Field Blah." If all the CFs >>> have >>> > to be filled in manually, this won't work for us - there's rather a lot >>> of >>> > automated info coming in, and i need to scarf it down as the ticket is >>> > created. >>> > >>> > Thanks! >>> > >>> > _______________________________________________ >>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> > >>> > Community help: http://wiki.bestpractical.com >>> > Commercial support: [email protected] >>> > >>> > >>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> > Buy a copy at http://rtbook.bestpractical.com >>> > >>> >>> >>> >>> -- >>> Best regards, Ruslan. >>> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
