http://wiki.bestpractical.com/view/ExtractCustomFieldValues
On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <[email protected]> wrote: > Aha, i see. I thought that would make it unavailable completely; i see now > it's independent of the queue's applies-to settings. Thanks! > > If anyone else has come across a good "cram text from Subject and Body into > CFs" resource, i'd love to hear it. If not and i improve my perl enough to > get it right, i'll post. > > > On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov > <[email protected]>wrote: > >> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. >> >> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <[email protected]> >> wrote: >> > Hello, >> > >> > I've created a "tickets" CF for a value, and under Applies To have >> checked >> > the queue i want it to be in. The other queues i do not want it to >> appear >> > in are unchecked. However, the CF still appears on every ticket in >> every >> > queue. >> > >> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm >> looking >> > for either. Also, >> http://wiki.bestpractical.com/view/ManualAdministration >> > seems to have some unnecessary steps or perhaps it's just outdated: it >> > talks about going to Queues and selecting the one you want, then going >> to >> > "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at >> > least, there is no subheading of CFs in Queues, just the top-level CF >> > option: and results are the same whether i am looking at a queue's >> config >> > first or not. >> > >> > Most importantly, assuming i get this straightned out and the CFs are in >> the >> > tickets in queues where i want them and nowhere else: i'm going to want >> to >> > parse email subjects and bodies for text to grab and stuff into the CFs. >> > I'm having trouble finding a good starting place for this, however. I >> see >> > some perl examples for searching for strings i want, but not the "and >> now >> > take what you found and put it in Custom Field Blah." If all the CFs >> have >> > to be filled in manually, this won't work for us - there's rather a lot >> of >> > automated info coming in, and i need to scarf it down as the ticket is >> > created. >> > >> > Thanks! >> > >> > _______________________________________________ >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> > Community help: http://wiki.bestpractical.com >> > Commercial support: [email protected] >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> >> >> >> -- >> Best regards, Ruslan. >> > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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