Is there some reason RT doesn't automatically notify owners of correspondence (and comments if they have ACLs) out of the box? I checked the list archives, and there're some comments about rolling your own scrips, but that's not very intuitive. There's very little in the book either (a table entry in the CSR example). Worse, it sounds like a PITA to do yourself if you (reasonably) want to avoid potential duplicate notices.
I've been looking at the "Scrips an Recipients" box, but it never really stuck that the owner wasn't listed; because, really, why wouldn't he be notified?? I just checked our 3.8.1 installation, and the owner definitely does not receive messages, contrary to DWIMmery. This would, incidentally, explain why our apparently unresponsive consultant is unresponsive... --shocked in awe -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
