Jerrad,
Not that I know of. Rights for roles have to be set up just like for a
user-defined group and Custom Fields. RT has no way of knowing what
rights you want a person to have, who is going to manage the queue, who
will have modify rights to a ticket, who is allowed to make "comment
only" on a ticket, etc. As far as I know, there are no special set of
rights given for roles. Hope this helps.
Kenn
LBNL
On 1/26/2009 5:35 PM, Jerrad Pierce wrote:
> To clarify, all the materials I'd ever read about RT gave the impression
> that ownership of a ticket was essentially a special case of ticket-admincc
> (monitor transactions, and get some extra rights).
>
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