I have a scrip - On Correspond Notify Owner with template CorrespondedTicket. I don't know, however, if I did that one or if it came out of the box (possibly in an older release since this install ultimately came from 2.x).
Should be pretty simple to write if needed, as it is a very narrow case. Jerrad Pierce wrote: > To clarify, all the materials I'd ever read about RT gave the impression > that ownership of a ticket was essentially a special case of ticket-admincc > (monitor transactions, and get some extra rights). > > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
