So in playing around with the system I observed that RT doesn't care which e-mail address you send an existing ticket reply to, it always updates the correct ticket no matter if the queue has changed or what not. That's perfect.
So it got me thinking about queues which a ticket would never start in, but might get moved into later. And realizing that they could all share the default Correspondence Address. I tested the idea and it works, except in one sense. When you click on "Basics" or "Jumbo" to change the ticket queue, any queue without an explicit (different) CorrespondAddress doesn't show up in the list. This isn't a rights thing, as I'm working as a Superuser. I don't have enough brain to look at this tonight, but if any of you know why this behavior is set up and/or why it shouldn't be changed, please clue me in before I start trying to fix this. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
