Are they new queues? If so try logging out and back in. You may be seeing the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett <jrh...@netconsonance.com> wrote: > So in playing around with the system I observed that RT doesn't care > which e-mail address you send an existing ticket reply to, it always > updates the correct ticket no matter if the queue has changed or what > not. That's perfect. > > So it got me thinking about queues which a ticket would never start > in, but might get moved into later. And realizing that they could > all share the default Correspondence Address. I tested the idea and > it works, except in one sense. > > When you click on "Basics" or "Jumbo" to change the ticket queue, any > queue without an explicit (different) CorrespondAddress doesn't show > up in the list. > > This isn't a rights thing, as I'm working as a Superuser. > > I don't have enough brain to look at this tonight, but if any of you > know why this behavior is set up and/or why it shouldn't be changed, > please clue me in before I start trying to fix this. > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com