The solution provided by Jeremy Burke was effective for RT 3.4.5.
Thanks Jeremy!
dan
Jeremy Burke wrote:
> Hi Dan,
>
> I should preface this by saying I'm pretty new at Perl and the whole RT
> thing, so I'm trying to learn as I go which is why I'm interested in your
> issue.
>
> You could try to do this using a Custom Condition that checks to see if it is
> during create and if it is, add the AdminCCs there. Then use the Notify
> AdminCCs Action. If you always want to notify AdminCCs on create, you just
> need to make sure the Condition always returns true whether or not an AdminCC
> is added by your scrip.
>
> Something like this maybe?
>
> Description: Add AdminCC and always email AdminCC
> Condition: User Defined
> Action: Notify AdminCCs
> Template: Global template: Transaction
> Custom Condition:
>
> # Return 0 and exit if not Create
> if ($self->TransactionObj->Type ne "Create") { return 0; }
> # Add AdminCC if subject match and always e-mail AdminCC
> my $owner_id = $self->TicketObj->Owner;
> my $requestor_email = $self->TicketObj->RequestorAddresses;
> my $admincclist = $self->TicketObj->AdminCc;
> my @actors = ('[email protected]', '[email protected]');
> my $user = RT::User->new($RT::SystemUser);
>
> if ( $self->TicketObj->Subject =~ m/Customer A/i ) {
> foreach my $actor (@actors) {
> $user->LoadByEmail($actor);
> my $user_id = $user->Id;
> my $user_email = $user->EmailAddress;
> if ( $user_email ne $requestor_email )
> {
> my($status, $msg) = $admincclist->AddMember($user->Id);
> unless( $status ) {
> $RT::Logger->warning( "can't add ticket owner as Cc : msg" );
> return 1;
> }
> }
> }
> }
>
> 1;
>
> Custom action preparation code: <empty>
> Custom action cleanup code: <empty>
>
> Good Luck,
>
> Jeremy
>
> -----Original Message-----
> From: Dan O'Neill [mailto:[email protected]]
> Sent: Wednesday, February 04, 2009 10:35 AM
> To: Jeremy Burke
> Cc: [email protected]
> Subject: Re: [rt-users] Scrip send email on create
>
> Jeremy Burke wrote:
>> I think you need 2 scrips. The scrip you have below and then another scrip
>> to send e-mail on create to the AdminCCs. You need to make sure the Add
>> AdminCC scrip you have below is executed before the scrip that sends to the
>> AdminCCs.
>>
>> I'm using RT 3.8.1 and this is how I have it setup to work. The 1 at the
>> beginning of Scrip #2's description forces this scrip to be run before scrip
>> #1
>
> Jeremy,
>
> Thanks for the information. This helps, but doesn't solve the problem
> because I'm using RT 3.4.5 which does not guarantee scrip order. Thus,
> an upgrade is likely to be the path I have to take. I really don't want
> to upgrade right now.
>
> This wiki article
> http://wiki.bestpractical.com/view/TransactionBatchStage covers my
> problem well.
>
> Does anyone have a solution for rt 3.4.5?
>
> Dan
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