> I, too, have wondered if there was a way to modify RT to allow a User > to select one specific Queue as the one to appear first on the > drop-down. In our installation, a User may be able to create tickets in > many queues, but 90% of these may be in one queue. > Jesse, are there any plans to allow some sort of option to allow a user > to select the order queues appear in the drop-down? Thanks. This is not an especially difficult customization to make, but it seems the simplest means would be to change the queue name to alter its position in ASCIIbetical sort i.e; precede it with a !
-- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
