Jerrad,
What if two different sets of users put the "!" in front of different
queues? Especially if they can creates tickets in the same queues but
want a different queue sequence? I was thinking of some sort of user
preference. Thanks.
Kenn
LBNL
On 2/11/2009 11:00 AM, Jerrad Pierce wrote:
>> I, too, have wondered if there was a way to modify RT to allow a User
>> to select one specific Queue as the one to appear first on the
>> drop-down. In our installation, a User may be able to create tickets in
>> many queues, but 90% of these may be in one queue.
>> Jesse, are there any plans to allow some sort of option to allow a
>> user
>> to select the order queues appear in the drop-down? Thanks.
> This is not an especially difficult customization to make, but it
> seems the simplest
> means would be to change the queue name to alter its position in
> ASCIIbetical sort
> i.e; precede it with a !
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
