On Feb 11, 2009, at 1:48 PM, Kenneth Crocker wrote: > JAlexson, > > > I, too, have wondered if there was a way to modify RT to allow a User > to select one specific Queue as the one to appear first on the > drop-down. In our installation, a User may be able to create tickets > in > many queues, but 90% of these may be in one queue. > Jesse, are there any plans to allow some sort of option to allow a > user > to select the order queues appear in the drop-down? Thanks.
Assuming you mean the New Ticket In drop down, that is controllable by the Default Queue personal preference in RT 3.8. You can also set a global default in your site config -kevin > > > > On 2/11/2009 6:49 AM, J Alexson wrote: >> On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote: >>> Just curious why you want to create Low, Normal, High and other >>> queues >>> when you have Priority field? >>> >> >> Good question! The main reason is to keep things as simple as >> possible >> for the user. Each of the queues has appropriate defaults (such as >> priority, due in # days, etc.) Rather than trying to instruct my >> users >> (primarily requestors) to fill in these values correctly (and >> honestly, >> getting them filled in at all), I can simply have them create a >> ticket >> in the right queue based on the nature of their problem. >> >>> Anyway, you can add special portlets and instead of one QuickSearch >>> block you'll have three, for example: >>> * first one with Low, Normal.... >>> * other queues >>> * approvals >>> >> That would be great for the Quick Search, but the sorting order also >> comes into play using the drop-downs (moving a ticket to a different >> queue, for instance) >> >>> On Wed, Feb 11, 2009 at 3:01 PM, John Alexson <[email protected]> >>> wrote: >>>> On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote: >>>> >>>>> >>>>> >>>>> Therefore I want change the sorting order of my queues so, that >>>>> when a >>>>> supporter log on, he will see inbox queue on the TOP of Quick- >>>>> search >>>>> tab. >>>>> >>>>> >>>>> >>>> I wouldn't mind seeing a "Sort" field added to the configuration of >>>> queues -- similar to the one when creating values for a multi- >>>> select >>>> custom field. >>>> >>>> In the meantime, I used the cheap and easy workaround of >>>> inserting a >>>> sort code at the beginning of the queue name. So, my alpha sorted >>>> queues look like: >>>> >>>> 1-Low (1-5 are my "input" queues, with 2-Normal the >>>> default) >>>> 2-Normal >>>> 3-High >>>> 4-Urgent >>>> 5-Emergency >>>> Admin (The alpha queues are fine sorted as-is) >>>> Building Services >>>> Delivery >>>> . . . etc . . . >>>> Z-Jane (The Z-* queues are approvals -- i.e. an approval is >>>> Z-John is created when a ticket is created or moved here) >>>> Z-Mary >>>> >>>> In some ways, I like using this method a little better than >>>> having a >>>> hidden sort field since the queue name indicates it's purpose >>>> (especially the Z-* queues) without having to spell it out. >>>> >>>> >>>> JA >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [email protected] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>> Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
