On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal <vad...@gmail.com> wrote: > How do I define a condition where requestor address is 'u...@example' > com? I will use this condition to close a ticket > > In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see > something like this > > $self->TicketObj->status eq 'deleted'; > > and > > my $email = $self->TicketObj->RequestorAddresses[0] > > So can I have a user defined condition like this? > > $self->TicketObj->RequestorAddresses eq 'u...@example.com' ? > > Is that a valid syntax ?
I tried to setup like this thru web but it does not resolve the ticket. What am I doing wrong? Description: AutoClose Condition: User Defined Action: User Defined Template: Global template: Autoreply Stage: TransactionCreate Custom condition: $self->TicketObj->RequestorAddresses eq 'vad...@gmail.com'; Custom action preparation code: return 1; Custom action cleanup code: $self->TicketObj->SetStatus resolved; I see it create a ticket but it does not autoclose it > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com