On Thu, Feb 12, 2009 at 2:02 PM, Asif Iqbal <[email protected]> wrote: > On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal <[email protected]> wrote: >> How do I define a condition where requestor address is 'u...@example' >> com? I will use this condition to close a ticket >> >> In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see >> something like this >> >> $self->TicketObj->status eq 'deleted'; >> >> and >> >> my $email = $self->TicketObj->RequestorAddresses[0] >> >> So can I have a user defined condition like this? >> >> $self->TicketObj->RequestorAddresses eq '[email protected]' ? >> >> Is that a valid syntax ? > > I tried to setup like this thru web but it does not resolve the > ticket. What am I doing wrong? > > Description: AutoClose > Condition: User Defined > Action: User Defined > Template: Global template: Autoreply > Stage: TransactionCreate > > Custom condition: > $self->TicketObj->RequestorAddresses eq '[email protected]'; > > Custom action preparation code: > return 1; > > Custom action cleanup code: > $self->TicketObj->SetStatus resolved;
It is working now. I found the fix in http://wiki.bestpractical.com/view/ResolveTicket > > I see it create a ticket but it does not autoclose it > > > >> >> -- >> Asif Iqbal >> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu >> A: Because it messes up the order in which people normally read text. >> Q: Why is top-posting such a bad thing? >> > > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
