I have a quick question about RT. We have a group of technicians that work entirely from the RT's web interface, so they never see any email. This works great, but they want a way to forward a ticket, including any attachments, to an outside email address.
I have no idea how to get this accomplished, my first thought was to write a perl script that would send the ticket log and attachment to an email address of choice. I'm a intermediate perl programmer on a good day, so I was wondering if anyone had any better ideas. Thanks in advance, Chris Also, everyone at my company loves RT, it has changed the way we do support! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
