Actually, you can't forward a whole ticket, but you can forward a comment or correspondence.
On Thu, Feb 19, 2009 at 11:34 AM, Todd Chapman <[email protected]> wrote: > That's a feature of RT 3.8. > > > On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow <[email protected]>wrote: > >> I have a quick question about RT. >> >> We have a group of technicians that work entirely from the RT's web >> interface, so they never see any email. This works great, but they want >> a way to forward a ticket, including any attachments, to an outside >> email address. >> >> I have no idea how to get this accomplished, my first thought was to >> write a perl script that would send the ticket log and attachment to an >> email address of choice. I'm a intermediate perl programmer on a good >> day, so I was wondering if anyone had any better ideas. >> >> Thanks in advance, >> >> Chris >> >> Also, everyone at my company loves RT, it has changed the way we do >> support! >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
