That's a feature of RT 3.8. On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow <[email protected]>wrote:
> I have a quick question about RT. > > We have a group of technicians that work entirely from the RT's web > interface, so they never see any email. This works great, but they want > a way to forward a ticket, including any attachments, to an outside > email address. > > I have no idea how to get this accomplished, my first thought was to > write a perl script that would send the ticket log and attachment to an > email address of choice. I'm a intermediate perl programmer on a good > day, so I was wondering if anyone had any better ideas. > > Thanks in advance, > > Chris > > Also, everyone at my company loves RT, it has changed the way we do > support! > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
