Thanks. This looks like a good solution, however I need something that can give me back the Ticket ID and other information immediately. Having to wait for an email reply from RT to confirm the changes, etc would not be ideal.
Thanks! On Feb 19, 2009, at 7:30 AM, Kobus Bensch - No Sig wrote: > Hi > > Enable and use the commands by email option. > > Kobus _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
