Well, it looks like it was just a typo after all (forgot the opening { )
and this code just works:
if ( $self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq
"expiring" )
{
return 1;
} else {
return 0;
}
On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:
> I'm trying to make an autoreply trigger by a custom field value that
> applies to a Queue, not a ticket, as I want this value to be the same on
> all newly created tickets.
>
> This is what I've tried so far, but it's not being triggered:
>
> Condition: User Defined
> Action: Autoreply To Requestors
> Template: Global Template: Contract Expiring
> Stage: TransactionCreate
>
> Custom condition:
>
> if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" )
> return 1;
> } else {
> return 0;
> }
--
[email protected] - ISC Operations - +1 650 423 1349 - PGP 0x294EC062
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
