Paul,
Great. I didn't see that either. Hope it's helpful. Kenn LBNL On 3/13/2009 12:53 PM, Paul Vlaar wrote:
Well, it looks like it was just a typo after all (forgot the opening { ) and this code just works: if ( $self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq "expiring" ) { return 1; } else { return 0; } On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:I'm trying to make an autoreply trigger by a custom field value that applies to a Queue, not a ticket, as I want this value to be the same on all newly created tickets. This is what I've tried so far, but it's not being triggered: Condition: User Defined Action: Autoreply To Requestors Template: Global Template: Contract Expiring Stage: TransactionCreate Custom condition: if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" ) return 1; } else { return 0; }
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