I'm trying to make an autoreply trigger by a custom field value that
applies to a Queue, not a ticket, as I want this value to be the same on
all newly created tickets.
This is what I've tried so far, but it's not being triggered:
Condition: User Defined
Action: Autoreply To Requestors
Template: Global Template: Contract Expiring
Stage: TransactionCreate
Custom condition:
if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" )
return 1;
} else {
return 0;
}
I've also tried:
$self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq
"expiring" )
And also:
$self->QueueObj->FirstCustomFieldValue('Contract')
My question is: how do I reference a custom field value that applies to
the Queue that a ticket belongs to?
Thanks,
~paul
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