On Mar 20, 2009, at 7:42 AM, Mr Vandeley wrote: > I'm sorry to bother you but It would be really helpfull to get an > answer to my question. Looking on previous list posts it seems that > other people couldn't make this work neither. Old posts says that > this feature wasn't fully functional. > So, please, this should work with just this instructions [1] or there > is something else that I should be looking for.
You should be looking for the release of RTFM2.4.2 and RT3.8.3 -kevin > > > ---------- Forwarded message ---------- > From: Mr.Vandeley <[email protected]> > Date: Wed, Mar 18, 2009 at 1:08 PM > Subject: [rt-users] RTFM articles for unprivileged user group > To: [email protected] > > > Hi, > > According to the lib/RT/FM/Introduction.pod [1] I can make articles in > RTFM accessible to unprivileged users. > Is this correct? > > I ask this because after granting ShowArticle per class or even > globaly, unprivileged users still can't see the search box. Is there > any other issue that I might consider other than the "ShowArticle > right"? > > Thanks for your help. > > [1] > SelfService Interface > > If you grant the Unprivileged user group the right ShowArticle, > they will get a Search box at the > top of their interface. This allows users to look for answer > to questions before creating a > Ticket. > > > --Mr Vandeley > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
