Hi, I'm having a problem with a new queue I created. Tickets for the new queue arrive correctly via the mail interface and show up in the list of new tickets, and the Quick Search. If I show the ticket it has the correct queue name under Basics.
However, I cannot select the queue in the Basics, Bulk Update, New Ticket, Query Builder, etc. For example, if I try to modify the Basics, the currently selected queue is shown as "-". I think I've got all necessary rights on the queue... I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2 on RHEL 5, apparently without problems. Any suggestions? Kind regards, David -- Dr David O'Callaghan Research Fellow - Grid-Ireland - e-INIS - Computer Architecture & Grid School of Computer Science & Statistics, Trinity College, Dublin 2, Ireland Telephone: +353 1 896 1720 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
