On Thu, 2009-04-16 at 16:52 -0700, Tom Lahti wrote: > It's not really open until someone actually works on it, is it? Seems like > a semantic issue to me. "New" means "its recorded and waiting for > activity", "open" means "its being worked on". If its just assigned and no > activity, its not being worked on. Seems a bit deceptive to preemptively > set it to "open" without actually working on it. That's exactly what I told them, but they told me that they pick up the ticket and are working on it and then enter in the details when they are done.
Thanks Much! S _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
