> That's exactly what I told them, but they told me that they pick up the > ticket and are working on it and then enter in the details when they are done. They don't have to "enter details." Once they do something meaningful on the ticket, RT will automagically set it to open.
-- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
