Ruslan Zakirov wrote:
> Code in 3.8 is import of the branded queues extension into RT's core.
> There is even script to convert old storage into the new format. I
> made several tests during integration and I'm pretty sure branded
> queues work with RT 3.6.
>
Ruslan,
Maybe I'm not groking how this should work. I would like to replace the
[{$rtname} #{$Ticket->id()}] with [{$Ticket->QueueObj->Name}
#{$Ticket->id()}] in the Subject prefix, but the best I seem to be able
to get is both when I add "Subject: [{$Ticket->QueueObj->Name}
#{$Ticket->id()}] {$Ticket->Subject}" to a template.
Is that the expected behavior with Branded Queues?
Best Regards,
Camron
Best Regards,
Camron
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail: [email protected]
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