Hello all, Has anyone had success with NonTransitioningStatuses? (RT 3.8.1)
I've tried the implementation at http://wiki.bestpractical.com/view/NonTransitioningStatus and have now simplified it to # diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm my $status = $self->TicketObj->Status; return undef if $status eq 'open'; return undef if $status eq 'new' && $self->TransactionObj->IsInbound; 76,79d75 < return undef if $status eq 'confirmed'; < return undef if $status eq 'sold'; < return undef if $status eq 'pending'; < return undef if $status eq 'happening'; which couldn't be simpler, but my "confirmed" etc. tickets still revert to open on correspondence. Might I have missed something>? I've checked scrips for that queue, but none seem to apply. thanks in advance Woody. -- ----------------------- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. PO BOX 34514 DSM Office: +255 (0) 222 617 166 Mobile: +255 (0) 773 503 502 http://www.wildthingsafaris.com http://www.wildthingsafaris.com/pub/woody.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
