Hi, I found my crux,
I'd used Reenen Kroukamp global scrip from http://wiki.bestpractical.com/view/SetTicketPropertiesViaMail which also included setting status to open, which I han blindly pasted in. Thanks for the rest of the scrip though Reenen! oops w. Woody - Wild Things wrote: > Hello all, > > Has anyone had success with NonTransitioningStatuses? (RT 3.8.1) > > I've tried the implementation at > http://wiki.bestpractical.com/view/NonTransitioningStatus > > and have now simplified it to > > > # diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm > > my $status = $self->TicketObj->Status; > return undef if $status eq 'open'; > return undef if $status eq 'new' && $self->TransactionObj->IsInbound; > > 76,79d75 > < return undef if $status eq 'confirmed'; > < return undef if $status eq 'sold'; > < return undef if $status eq 'pending'; > < return undef if $status eq 'happening'; > > which couldn't be simpler, but my "confirmed" etc. tickets still revert > to open on correspondence. > > Might I have missed something>? I've checked scrips for that queue, but > none seem to apply. > > thanks in advance > > Woody. > > -- ----------------------- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. PO BOX 34514 DSM Office: +255 (0) 222 617 166 Mobile: +255 (0) 773 503 502 http://www.wildthingsafaris.com http://www.wildthingsafaris.com/pub/woody.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
