Do you send it via email or create via WebUI? If it's first then could you please send me copy of email as it goes out of your MUA. I don't need text, but whole MIME envelope. You can find message in the "sent" box and use "view source" feature, I hope your MUA has such. Sent it to me as an attachment. You can hide some deatails, but please try to avoid breaking formatting.
2009/5/5 Grzegorz Marszałek <[email protected]>: > Hello! > > I've just upgraded to rt 3.8.2 and I've got following problem: > > If I send email do my RT without Polish characters - everything works > fine. > > But if there are some of those chars (ie.: "grzegżółka"), then I'm > unable to replay to ticket - each time I click on "replay" I see im my > logs lines like: > > May 5 13:53:08 mercury RT: Scrip Prepare 20 died. - Cannot decode > string with wide characters at /usr/lib/perl/5.8/Encode.pm line 166. > Stack: [/usr/lib/perl/5.8/Encode.pm:166] [/usr/lib/perl/5.8/ > Encode.pm:206] [/usr/share/request-tracker3.8/lib/RT/Action/ > SendEmail.pm:958] [/usr/share/request-tracker3.8/lib/RT/Action/ > SendEmail.pm:575] [/usr/share/request-tracker3.8/lib/RT/Action/ > SendEmail.pm:169] [/usr/share/request-tracker3.8/lib/RT/Action/ > Notify.pm:69] [/usr/share/request-tracker3.8/lib/RT/ > ScripAction_Overlay.pm:230] [/usr/share/request-tracker3.8/lib/RT/ > Scrip_Overlay.pm:435] [/usr/share/request-tracker3.8/lib/RT/ > Scrips_Overlay.pm:240] [/usr/share/request-tracker3.8/lib/RT/ > Transaction_Overlay.pm:169] [/usr/share/request-tracker3.8/lib/RT/ > Record.pm:1456] [/usr/share/request-tracker3.8/lib/RT/ > Ticket_Overlay.pm:2145] [/usr/share/request-tracker3.8/lib/RT/ > Ticket_Overlay.pm:2057] [/usr/share/request-tracker3.8/html/Ticket/ > Elements/PreviewScrips:131] [/usr/share/request-tracker3.8/htm > > (etc. for each scrips I've defined). The same log entries appears when > I fill form and click update. No email is sent. > > How to fix this problem? > --- > Grzegorz Marszałek > [email protected] > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
