To any and all,
I've asked this question before, but perhaps I didn't word it so it made any sense. When we add a 'CC' on any correspondance thru a ticket, we find that if the user is */not/* an RT User, as long as they pass the LDAP test, they get added, with their email address as their Id (NAME field). First question is:
How do we get RT to drop the '@xxx.xxx' from the Id is uses for "NAME" on the USER Table.
Secondly, how do we get RT to add a 'CC' to the USER table as an "unprivileged" user if they do NOT pass the LDAP test?
Thank you in advance. This one has us confused. Hopefully, it's just a configuration thing.
Kenn LBNL
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