On May 13, 2009, at 12:48 PM, Ken Crocker wrote: > To any and all, > > > I've asked this question before, but perhaps I didn't word it so > it made any sense. When we add a 'CC' on any correspondance thru a > ticket, we find that if the user is not an RT User, as long as they > pass the LDAP test, they get added, with their email address as > their Id (NAME field). First question is: > > How do we get RT to drop the '@xxx.xxx' from the Id is uses for > "NAME" on the USER Table.
You can use RT::User::CanonicalizeUserInfo to munge the Name, assuming you're not using RT::Authen::ExternalAuth which already overrides this. > Secondly, how do we get RT to add a 'CC' to the USER table as an > "unprivileged" user if they do NOT pass the LDAP test? You don't say how you're doing LDAP auth so answering this is hard. If you're using RT::Authen::ExternalAuth you want to check your setting of AutoCreateNonExternalUsers -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com