$Ticket->Owner is an object ID. Try these instead:
$Ticket->OwnerObj->RealName
$Ticket->OwnerObj->EmailAddress
At 09:46 AM 5/18/2009, Jeff Lucas wrote:
>I attempted to add the following to my AutoReply template...
>
>This ticket is owned by:
>
> "{$Ticket->Owner()}"
>
>Unfortunately, Owner() results in just the users ID (i.e. "63") which is
>meaningless to most folks. Instead, I'd like to include the owner's
>Name and/or email address. I do not see either in the "ACCEPTABLE
>FIELDS" at http://wiki.bestpractical.com/view/Template_Fields.
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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