Does anyone have a suggestion on creating a template for ticket creation that fills in specific AdminCCs and places a template in the body?
I've had some pretty good luck using RTFM for canned replies to tickets, but I don't see an obvious way to use data from RTFM for ticket creation. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
