I've been poking around a bit more, and found something that looks like it will do partially what I want, but it was a feature in RT1 which is long passed... :)
There was a template type of web_create. Does anyone have a method for creating skeleton tickets in RT 3.8 and higher? John Arends wrote: > Does anyone have a suggestion on creating a template for ticket creation > that fills in specific AdminCCs and places a template in the body? > > I've had some pretty good luck using RTFM for canned replies to tickets, > but I don't see an obvious way to use data from RTFM for ticket creation. > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
