RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled in the config.
On Fri, May 29, 2009 at 7:17 PM, John Arends <[email protected]> wrote: > Does anyone have a suggestion on creating a template for ticket creation > that fills in specific AdminCCs and places a template in the body? > > I've had some pretty good luck using RTFM for canned replies to tickets, > but I don't see an obvious way to use data from RTFM for ticket creation. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
