On 05/29/2009 01:16 PM, Richard Knowles wrote: > Hello, > > I am running 3.8.1 and early on during testing tickets were created with > an e-mail address in the CC: field to a person not yet an RT-user. > Later when trying to add that person as a user > (Configuration->Users->Create) the create user will fail with the message: > User xyz: Email address in use > > I don't know where to look to fix this. > > Richard Knowles > Senior Network Support Engineer > Adax, Inc. 614 Bancroft Way > Berkeley, CA 94710 > Tel: 1-(510)-548-7047 ext. 148 > Fax: 1-(510)-548-5526 > http://www.adax.com > Lookup the user by email and edit them. They were probably autocreated as unprivileged when first mentioned.
Jeff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
