Richard,
Are you using the LDAP authorization extension? If so, they could
only be added if your configuration settings had
"Set($LdapAutoCreateNonLdapUsers, 1);" & "Set($CanonicalizeOnCreate ,
1);".. This would mean that the email creating the ticket also caused
the CC email address to be added to the USER Table. Therefore, when you
tried to add that person manually, RT let you know that person was
already on file, most likely as a "unprivileged" user. You need to turn
off those settings (make them 0). Hope this helps.
Kenn
LBNL
On 5/29/2009 10:16 AM, Richard Knowles wrote:
> Hello,
>
> I am running 3.8.1 and early on during testing tickets were created with
> an e-mail address in the CC: field to a person not yet an RT-user.
> Later when trying to add that person as a user
> (Configuration->Users->Create) the create user will fail with the message:
> User xyz: Email address in use
>
> I don't know where to look to fix this.
>
> Richard Knowles
> Senior Network Support Engineer
> Adax, Inc. 614 Bancroft Way
> Berkeley, CA 94710
> Tel: 1-(510)-548-7047 ext. 148
> Fax: 1-(510)-548-5526
> http://www.adax.com
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