Michael,
You will need to go to $RTHOME/etc and change the RT_SiteConfig.pm
file. this is what WE have set:
*...@activestatus = ('new', 'open', 'QA testing', 'stalled') unless
@ActiveStatus;*
We are on 3.6.4 so if the directory sequences have changed for later
versions, what I say here will also need to be changed accordingly. If
you want any new status to also show in the queries "MySupportQueues"
and "QuickSearch", the you have to add the new status values in these
modules at $RTHOME/local/html/Elements (for both "MySupportQueues" and
"QuickSearch"). We did ours this way:
"MySupportQueues" -- replacement code of line #52:
# LBNL replacement code ===============
conditions => [ {cond => "Status = 'new'", name => loc ('new') },
{cond => "Status = 'open'", name => loc
('open') },
{cond => "Status = 'QA testing'", name => loc
('QA testing') },
{cond => "Status = 'stalled'", name => loc
('stalled') }] &>
# end of LBNL replacement code
"Quicksearch" -- Replacement code for line #54:
# LBNL replacement code ===============
conditions => [ {cond => "Status = 'new'", name => loc ('new') },
{cond => "Status = 'open'", name => loc
('open') },
{cond => "Status = 'QA testing'", name => loc
('QA testing') },
{cond => "Status = 'stalled'", name => loc
('stalled') }] &>
# end of LBNL replacement code
If you don't have these modules in /local/ you will need to copy
them over from /share/. That should do it. Good luck!
Kenn
LBNL
On 6/5/2009 8:15 AM, Michael Mai wrote:
Hi,
I need to modify and /or add new entries to the Status field in a ticket. Where
can I make these changes?
Cheers,
MM
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
