On Mon, 2009-06-08 at 09:20 -0400, Jesse Vincent wrote: > > RT 3.8 has a built-in Scrip which should take care of this for you once > it's taught to recognize the subject tags from altiris. > > You want to look at the documentation for ExtractSubjectTagMatch in your > RT_Config.pm >
This looks like exactly what I'm after, however I'm been playing with it for a few hours now and can't seem to get it working. I have the following in my RT_SiteConfig.pm file: Set( $ExtractSubjectTagMatch, qr/Incident \#\d+ has/); Thinking it should match the header from Altiris which is something like, 'Medium Incident #111 has been reassigned to somebody'. I also ensured the Global script for the On Transaction Extract Subject Tag was present and enabled. But still no joy. Any email from Altiris creates a new ticket for us, and the emails outbound for Altiris still contain the RT tagging. Am I missing something stupid or is there another way I can turn off the subject tagging for email to a certain address? Thanks, Jeremy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com