Thanks, I also found this threat
http://www.mail-archive.com/[email protected]/msg08144.html so I
changed my script to use $transaction->Subject(); then I also discovered by
reading the log more closely it was the approval ticket that was being matched
not the original. So I moved the scrip from the Global scrips to the main queue.
Now I just need to figure out why I'm not finding any other tickets with
that incident number. But I'll do some Googling before I ask anymore
dump questions.
Thanks again,
Jeremy
On Wed, 2009-06-10 at 17:08 +0200, Emmanuel Lacour wrote:
> On Wed, Jun 10, 2009 at 10:56:08AM -0400, Jeremy Winder wrote:
> > my $transaction = $self->TransactionObj;
>
> add:
>
> return unless ( $transaction->Attachments->First );
>
> here
>
> > my $subject = $transaction->Attachments->First->GetHeader('Subject');
> > if ($subject =~ /Incident \#(\d+) has/) {
> > # This looks like a Altiris incident message
> > $incident_number = $1;
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